HD Psychology is committed to protecting your privacy and handling personal information in line with the Australian Privacy Principles.

This policy explains what we collect, why we collect it, how we store it, and how you can contact us about privacy.

What personal information we collect
We may collect personal information such as:

Name
Email address
Phone number
Information you choose to include in an enquiry or booking request
Referral details you choose to provide (for example, GP details)

If you become a client, we will provide additional information about privacy and confidentiality as part of your intake process.

Why we collect it
We collect personal information to:

Respond to enquiries and booking requests
Assess whether our services are suitable for your needs
Arrange appointments and communicate with you
Manage administrative and practice operations
Meet legal, ethical, and professional obligations

How we collect personal information
We collect personal information when you:

Submit a form on our website
Email or call the practice
Provide information through referral pathways or other communications you initiate

How we store and protect your information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Website enquiries submitted through our forms are sent to our practice email and may be stored in our website system as a record of the submission.
We use reputable service providers and apply access controls where available. No method of transmission or storage is completely secure, but we take reasonable steps to reduce risk.

When we might disclose personal information
We do not sell personal information.
We may disclose personal information only when it is necessary to:

Respond to you and provide services you request
Work with service providers who support our website or communications (for example, email or hosting providers)
Comply with legal requirements
Meet professional and ethical obligations
If you are a client, confidentiality and its limits will be explained as part of the intake process.

Overseas disclosures
Some of our service providers (for example, website hosting, form delivery, or email services) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to use reputable providers and protect your information.

Cookies and website analytics
Our website may use cookies for basic functionality and performance.

If we use analytics tools to understand website traffic, they may collect information such as device type, browser, and pages visited. This information is generally aggregated and does not aim to identify you.

You can adjust your browser settings to refuse cookies, but some parts of the website may not function as intended.

Access and correction
You can request access to personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, irrelevant, or misleading.

Complaints
If you have a privacy concern or complaint, please contact us. We will respond within a reasonable timeframe and work with you to resolve the issue.

Contact

HD Psychology
Email: admin@hdpsychology.com.au

Phone: 1800 977 866
Address: 503/368 Sussex St, Haymarket NSW 2000

Last updated: [Feb, 2026]